![]() Second-ary data were obtained from research documents. ![]() Indragiri Hiilir Regency (Petitioner) is a party who directly feels the service process in the Population and Civil Registry Office of Indragiri Hilir Regency. which runs within the scope of the organization and is included in their SOP, Implementing Officer for KTP-el Population and Civil Registration Office of Indragiri Hilir Regency. ![]() Primary data were obtained directly through interviews from key informants, namely the Head of the Population and Civil Registration Office of Indragiri Hilir Regency acting as the Head of Section in the Making of KTP-el. This research uses a descriptive qualitative research method approach. The pur-pose of this study was to analyze the quality of services in electronic population and civil registra-tion services in the Indragiri Hilir district. This research is motivated by Analysis of ser-vice quality in the population and civil registration services of Indragiri Hilir Regency. Quality Of Service In Electronic Signature Card (Ktp-El) Service In The Popula-tion And Civil Registration Of Indragiri District.
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